Error codes · Bosch · Cooktops

Bosch cooktop error codes: a pan the glass could not sense, a hot surface, or electronics that ran warm.

A Bosch induction or electric cooktop talks through the zone displays — a pan symbol or u when no pan it can use sits on the zone, H while the glass is still hot, the key symbol when it is locked, and an F code when the electronics got too warm or a zone ran too long. A gas cooktop has no display at all; its faults are the spark and the flame, and the troubleshooting page covers those. Find the mark below and take the checks in order; nearly all of them clear at home.

Covers: 2015-and-newer induction (NIT5069UC, NIT8069UC, NIT8069SUC, NITP069UC, NIT8669UC), electric (NET8069SUC, NET8069UC) and gas (NGM5059UC, NGM8057UC, NGM8059UC, NGMP059UC) cooktops under the 500, 800 and Benchmark badges.

Jump to a code · 6 on this page

The code as the display prints it; an older spelling sits under it on the card.

Bosch · First

Before you clear it

Bosch prints E codes (E15, E24, E25). A dishwasher with no display blinks the Clean or Rinse light; the manual's table reads the pattern.

1

The marks print per zone on the glass: a flashing pan symbol or u is pan sensing, H is a hot surface (h once it has cooled some), the key symbol is the lock, F with a number is the cooktop protecting itself, and U400 is the one that means the install.

2

The reset: press the main On/Off key off, then switch the cooktop's double breaker off for one full minute and back on. Wait for the H marks to clear before judging it — they stay on for a while after the zones are off.

3

Water, oil or a spill on the control area is the usual reason a cooktop acts up — wipe the glass over the keys dry before anything else. A key held down (a towel, a pot handle) makes the cooktop switch itself off with a tone.

4

Induction needs a magnetic pan: a refrigerator magnet sticks to the bottom of a pan that works. The pan must also cover enough of the zone ring — a 6-inch pan on a 9-inch zone flashes; the manual's pan table says which zone takes which size.

5

The model plate — the E-Nr and the FD number — is on the underside of the cooktop (reach it from the cabinet below, beside the junction box) and on the sheet in the manual's pocket. The 240V hookup and the junction box are a licensed electrician's.

Section 1 of 1

Induction and electric cooktops

u#1

Also printed as Pan symbol · Flashing pan

Fix at home
Code

No pan the zone can use

What it means

Not a fault. The zone is on and finds no pan it can heat — nothing on it, a pan that is not magnetic, or a pan too small for the ring. The zone waits, then shuts off on its own.

Check first
  1. The magnet test: a refrigerator magnet sticks to the bottom of a pan induction can use. Aluminum, copper, glass and some stainless never register.
  2. The pan covers most of the ring — a small pot on the big zone, or a pan with a dished bottom that only touches at the rim, is read as nothing.
  3. The pan sits centered on the zone, flat on the glass, with nothing between (a heat diffuser, a trivet).
The fix

A magnetic, flat pan on the right-size zone, centered, and the mark goes out as the zone heats. A good pan that still flashes on one zone while it works on another is that zone's generator — a part, a technician's job.

H#2

Also printed as h · Hot

Fix at home
Code

Hot surface

What it means

Not a fault. The zone is off and the glass over it is still hot enough to burn; the H stays until it has cooled and drops to a small h as it gets close.

Check first
  1. Leave it. The mark goes out by itself once the glass is below the hot mark; on an electric cooktop the residual-heat indicator does the same.
The fix

Nothing to fix. A zone that ran a long time and never showed H, or a mark that never clears on a cold glass, is a zone sensor fault — a technician's look.

Key symbol#3

Also printed as Lock symbol · Childproof lock · Cleaning lock

Fix at home
Code

Cooktop locked

What it means

Not a fault. The childproof lock is on — the key symbol shows and the keys do nothing — or the cleaning lock has the panel off for about 30 seconds so the glass can be wiped.

Check first
  1. The cleaning lock ends on its own after about half a minute; the key symbol stays until it is held off.
  2. Press and hold the key symbol (the lock key) for about four seconds until the symbol goes out. On the 800 series the lock can be set to come on by itself every time the cooktop is switched off — that is in the basic settings, and it is turned off there.
The fix

The cooktop takes settings again. A lock key that does nothing after four seconds with a dry glass is the touch panel — a technician's part.

F2#4

Also printed as F 2

Check, then call
Code

Electronics overheated

What it means

The electronics under the glass ran too warm and the cooktop switched the zone off to protect itself — a long high-power cook, a hot pan or a hot oven below with no air getting under the cooktop.

Check first
  1. Take the pans off and let the cooktop stand off for 10–15 minutes; the mark clears as the electronics cool.
  2. The vent slots on the underside are clear — a cooktop installed over a wall oven, or boxed in by a drawer pushed tight under it, cannot breathe. The install sheet gives the air gap the cabinet needs.
  3. A spill over the control area or a pot lid resting on the keys while it cooled.
The fix

Cool, ventilated, and it cooks again. A cooktop that prints F2 on every long cook with the cabinet open underneath has a cooling fan or a zone generator failing — a part, a technician's job.

Stop & call

F2 that comes back on a cool cooktop with the air gap right is a service call. A burnt smell from under the glass is breaker off and call; on a machine under warranty it is a warranty service call.

F8#5

Also printed as F 8

Fix at home
Code

Zone on too long

What it means

Not a fault. The zone ran at the same setting for longer than the safety timer allows (a few hours at a low setting, well under an hour at the top) with nobody touching the keys, so the cooktop switched it off.

Check first
  1. Touch the zone's key to clear the mark and set the zone again — the timer starts over. A pan boiling dry prints the same mark on some models; lift it and let the glass cool first.
The fix

Nothing to fix. For a long simmer, change the setting now and then or use the cooking timer so the cooktop knows someone is there.

U400#6

Also printed as U 400

Service call
Code

Wrong voltage at the hookup

What it means

The cooktop measured a supply it cannot run on — the two hot legs wired so the control sees the wrong voltage, or a leg missing. It will not heat until the hookup is right.

Check first
  1. Switch the breaker off and leave it off. Nothing on the cooktop is wrong; the junction box under it is.
The fix

A licensed electrician checks the connection at the junction box against the wiring diagram on the underside of the cooktop and corrects it. A cooktop installed inside the last month goes back to its installer first; a wrong hookup that was powered is also a warranty question, so note it on the call.

Stop & call

U400 is the install, not the cooktop — breaker off and a licensed electrician to the junction box. On a machine under warranty, tell the warranty line it printed U400 so the record shows the hookup, not the cooktop.

Warranty · When to file

When it's a warranty call

Every unit leaves with the manufacturer's full factory warranty. The codes below name a part inside the machine — once the checks have ruled out the install, the power and the hoses, call Bosch's line with the model and serial, and text us if you want a hand with the claim.

All units are surplus inventory (open box, cancelled order, customer return, overstock, or minor scratch & dent). Every unit includes the manufacturer's full factory warranty. Please inspect thoroughly in person before purchasing — cosmetic imperfections or missing accessories are possible.

Still stuck?

Text us the model number and what it's doing — we'll point you at the next step.

A fix, a part, or a warranty call — the plate's model and serial plus one line about the symptom is all it takes to tell which.

These pages are educational. Every appliance is a little different — follow the manufacturer's manual and local code, and leave gas, water heater and 240V work to a licensed installer.