Store Policies

Our appliances come out of the retail supply chain, not out of homes: factory-new stock, open-box and display units, overstock, cancelled orders, customer returns, and scratch & dent. Customer returns are part of that mix — a returned unit may have been opened or briefly hooked up before it went back to the retailer. We are not a used-appliance dealer: we don't buy appliances secondhand out of households, and we don't recondition or rebuild anything we sell. We also do not receive prior history on individual units, so we never speculate about a piece's past — we disclose exactly what we know and what we can see.

Every appliance is priced to reflect that it's surplus stock — sold at a significant discount off MSRP. Cosmetic imperfections, missing accessories, or minor blemishes are always a possibility, so we encourage you to inspect the unit thoroughly in person before purchasing.

Full factory warranty included. Every appliance we sell carries the same manufacturer warranty it would if you'd bought it new from a big-box retailer.

Manufacturer warranties on major appliances (ranges, wall ovens, cooktops, dishwashers, washers, dryers, refrigerators with water/ice, etc.) require the unit to be installed and connected to code by a qualified professional — typically a licensed plumber, electrician, or appliance installer.

Self-installs are strongly discouraged. If a service technician finds evidence of improper installation, mishandling, physical damage, or non-code hookups, the manufacturer will almost always void the warranty on the affected component. That's the manufacturer's call, not ours — we don't have any way to override it.

If something isn't working right on a properly installed unit, start a claim on our warranty page and we'll help route it to the manufacturer.

If you're buying an appliance, you'll want to line up the correct accessories separately. We keep a limited stock of common items — dryer vent kits, washer fill hoses, ice-maker lines, range and dryer power cords — but we cannot guarantee we'll have the exact match for your setup on hand. Any brand of accessory that fits will work fine; nothing has to be from us.

Ask us before you leave — if we have the cord or hose you need in stock, we'll grab it for you. Otherwise any hardware store carries them.

Posted prices are already deeply discounted off MSRP. To keep it fair for every customer, all prices are firm — no additional markdowns, no volume or bundle discounts, and no negotiations. What's on the tag is what you pay at the Cash & Mobile Price (see card payments below).

All sales are final. Because our pricing already reflects surplus condition, we ask that you inspect the appliance carefully at the store or at delivery before accepting it.

If a professional installer discovers a functional defect after installation, report it to us right away and file a manufacturer warranty claim through our warranty page. The sooner it's documented, the smoother the manufacturer process goes.